Work Experience
Blackline
Senior Cloud Infrastructure Engineer (Full time)
- Supporting internal Kubernetes GCP cloud infrastructure (GKE) from installing, maintain, upgrading the clusters, nodes and K8s based apps deploying and migrations from on-prem to GKE.
- Managing (installing, managing, upgrading, rules managements and alerts management) the observably and monitoring system inside K8s clusters using Prometheus, Grafana and New Relic.
- Managing a GitOps style K8s based Apps installation with ArgoCD, HELM and SCM (GitHub and BitBucket).
- Managing HashiCorp Vault inside GKE clusters in cloud (Installing, upgrading and troubleshooting).
- Managing and deploying CNCF projects, cert-manager, external-secrets, Traefik, Jaeger, etc…
- Writing Internal Team/Companywide documentations.
Remote
April 2022 – Now
Microsoft
Senior Kubernetes Escalations Engineer (Full time)
- Supporting customers Kubernetes and AKS, ACS problems/cases through phone and web.
- Supporting and guiding Level-one engineers escalations.
- Writing KT and internal team references and documentations.
Remote
January 2022 – April 2022
Apple
Sr. DevOps Infrastructure Engineer (contract)
- Supporting internal infrastructure build for developers in automated fashion for both on premise and AWS Cloud with Kubernetes, EKS and helm and monitoring with Splunk.
- Building testing, development and low level Kubernetes environments for developer.
- POCing and development internal projects with Helm, Vagrant, K8s (and many of K8s certified platforms), Docker containers.
- Internal labs build and support for Kubernetes.
- Guiding and mentoring new team members and Linux SME of the team.
Austin, Texas
September 2019 – April 2021
RedHat
Infrastructure Engineer (part time contract)
- Support RedHat.com technologies, automation, Kubernetes, Docker and scripting on both Cloud and on prem environments.
- Deploying low-level Kubernetes environments for developers, in on-prem and cloud.
- Automating daily jobs with internal BASH scripts.
Remote
July 2020 – December 2020
IBM
Cloud Systems Engineer (Full time)
- Support IBM’s worldwide customers Cloud services and Kubernetes environments (Deployments and Monitoring).
- Linux SME of the team.
Austin, Texas
July 2020 – December 2020
Cloudera
Customer Operations Engineer (Full time)
- Video and ticketing support for Cloudera Big Data of enterprise worldwide customers, solving customers’ Cloudera BigData technologies under Linux environment, Cloudera Manager, Apache Hadoop, HDFS, Cloudera Impala, Apache Hive, ODBC and JDBC connectors, Apache Sentry, MIT Kerberos.
- Amazon AWS experience through supporting customers Big Data on the cloud (Cloudera Altus).
Austin, Texas
December 2016 – April 2019
Rackspace
Linux Systems Administrator (Full time)
- Phone, chat and ticket support for Linux based Rackspace cloud servers to thousands of customers worldwide, supporting the following technologies, Red Hat, CentOS, Debian, Ubuntu. Web Servers: Apache and NGINX, Databases (Installation, replication and tuning) MySQL and MariaDB, NFS, Lsyncd, WordPress and other platforms Installation and Configuration, DNS configuration, Mail server (Postfix), SSL, SFTP jailing, Varnish, Memcache, and so many other common Linux issues and tuning.
- Respond to queries either in person, chat, tickets or over solving the customer’s cases directly over the phone, as well as walk customer through problem-solving process on a 24/7 environment.
Austin, Texas
October 2014- December 2016
Itisaluna Telecom EMEA
Linux System Administrator (Full time)
- Maintaining and creating Bash Linux to create automated MySQL tasks under Red Hat Linux and CentOS servers.
- Monitor, debug and maintain system logs for performance evaluation and reports.
- Troubleshoot and optimized UNIX, RHEL, CentOS servers and System Databases (MySQL) according to the requirements.
- Direct contact with the EMEA customers to solve problems and evaluate complaints.
The Middle East
March 2010-September 2012